GURGAON, India — For three years, Kartikeya Kumar hesitated before picking up the phone, anticipating another difficult conversation with another frustrated customer. The call center agent, now 29, ...

CHICAGO — Even the Vicar of Christ can be thwarted by a customer service representative. About two months after Robert Francis Prevost, a Chicago-born cardinal, became Pope Leo XIV in Vatican City, he ...

People using a blue inhaler to help treat their asthma are being urged to contact their GP. The call comes after changes in guidelines following research which showed long-term use of the medication ...

The voice you hear on the other side of a call-centre interaction might soon sound a little more familiar, thanks to an AI tool that adjusts speech in real time – but not everyone thinks it’s a good ...

The use of server-side rendering frameworks such as Spring Web MVC remains pervasive in the world of insurance, healthcare, government and finance, despite the rising popularity of client-side ...

President Donald Trump did not, in fact, call in to C-SPAN on Friday using “John Barron” as a fake name, the network said. A man who identified himself with that name called in to C-SPAN after the ...

Revenue shortfalls, rising liability payouts and departmental overspending contributed to a second consecutive annual budget deficit for Los Angeles, City Controller Kenneth Mejia reported. On ...

Mayor Daniel Lurie answers questions about the resignation of Beya Alcaraz, his pick for District 4 Supervisor, on Nov. 14, 2025. Photo by Xueer Lu. San Francisco’s Sunshine Ordinance Task Force, the ...

WASHINGTON, Dec 2 - The U.S. Postal Service is currently using more than 2,600 electric vehicles for mail deliveries, the agency said in a letter to Congress reviewed by Reuters on Tuesday. In 2023, ...

After completing a degree in Film, Television, and Cultural Studies at Manchester Metropolitan University, I decided to pursue my love of writing and video games by entering the world of video game ...

U.S. travelers are increasingly facing long lines and flight delays as the government shutdown approaches record length, with absences spiking among employees being asked to work without pay. Air ...

The Federal Aviation Administration (FAA) pressed lawmakers to reopen the government late Friday as major airports across the U.S. experience flight delays and cancellations due staffing shortages ...