Salesforce unveiled Agentforce, the successor to its Einstein AI platform, at last week’s annual Dreamforce event. For Salesforce, this launch marks a leap forward in its AI capabilities; more broadly ...

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For "CXO AI Playbook," Business Insider takes a look at mini case studies about AI adoption across industries, company sizes, and technology DNA. We've asked each of the featured companies to tell us ...

In "Personalized: Customer Strategy in the Age of AI," Mark Abraham and David Edelman emphasize that in today’s hyper-competitive landscape, delivering a seamless, tailored customer experience is ...

Salesforce has just unveiled a new marketplace called AgentExchange, creating what it describes as the first trusted marketplace for AI agents in enterprise software and positioning itself at the ...

The Salesforce ecosystem is evolving rapidly. But the skills businesses need are evolving even faster. For years, Salesforce ...

Salesforce has reportedly carried out another round of layoffs across multiple teams as it expands investments in artificial ...

Salesforce says AI agents are now handling several older job functions, allowing the company to retrain and move employees into newer business roles instead of hiring externally. The comments come as ...

Carly, an AI assistant providing businesses with digital employees to handle administrative, operations, and marketing tasks, today announced the launch of its workflow automation builder.