Agentic CX provider Parloa announced a new chapter in its multifaceted relationship with SAP that focuses on revolutionizing the customer experience in the AI era. According to the companies, the ...

SAP's annual CX event brings AI-driven customer experience solutions to Las Vegas in October 2026. Customer Experience Connect is SAP's annual event focused on AI-infused customer experience (CX) ...

The artificial intelligence (AI) market is expanding rapidly. Enterprise AI spending surged eight-fold in 2024 according to the Menlo Ventures. This year is expected to be a banner year for AI ...

The last few years, my burning question on SAP CX has been a simple one: Is SAP serious about CX? Given all the changes in SAP's CX approach, it's a fair question for SAP - and its customers. SAP's ...

Our first look at Gartner’s Magic Quadrant for CRM Customer Engagement Centers (CEM) showed a market littered with obsolete business applications. However, the three vendors in the Leader’s Quadrant - ...

Attendees of SAP’s Sapphire conference in Florida in mid-May heard a lot about the vendor’s umbrella Business Suite and its Joule AI agents, but the German software giant made little mention of ...