Crave can exclusively reveal the malaise at the heart of O2 customer support. The mobile network's problems, we have discovered, stem from a peculiar recruitment policy -- namely offering employment ...
As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...
The rise in complaints from O2 customers "shows what happens if telecom providers undermine consumer trust for the sake of a brazen cash grab", consumer group Which? said.
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